Contact Us | Making an Appointment - OLD - Visionary Eyecare & Surgery

MAKING AN APPOINTMENT

In Metro St. Louis call 314-983-9800

Outside the St. Louis area, our Toll Free number is 877-983-9807

Plan to arrive about 15 minutes early for your appointment to complete any paperwork that may be needed. To speed this process, you may download the forms below, complete them, and either fax or mail them to us, or bring them in with you to your appointment.

FORMS:

Important Practice Information (pdf)
Patient Forms – Signature Required (pdf)

You may find it easier to right click on the link for the form and then save the form to your computer for printing later.

THINGS TO BRING WITH YOU:

Photo ID
Insurance cards
Arbitration agreement and new patient forms
A list of all your current medications and eye drops
Your current eyeglasses or your most recent eyeglass prescription
Someone to drive you home if you are having a dilated eye exam

Visionary eyecare and surgery appointment

Insurance Provider List

(As of July 16, 2014)

SOME INSURANCES BELOW REQUIRE A REFERRAL FROM YOUR PRIMARY CARE PHYSICIAN.
PRIOR TO YOUR VISIT WITH US, PLEASE CONTACT YOUR INSURANCE COMPANY TO DETERMINE IF A REFERRAL IS REQUIRED.

Aetna (Open Access, EPO, PPO, POS, Medicare Advantage)
Blue Cross Blue Shield (All) – Anthem, Blue Preferred, Blue Access, Blue Access Choice, Blue Traditional, Federal Employee, Medicare Advantage
Cigna (HMO, POS, PPO, Great West Life PPO and Open Access)
Community Care Network
Coventry (Carelink Select, Choice Care Network, GHP Products, Sensicare, Sensicare Plus, Open Access, First Health, Coventry Gold Advantage HMO & PPO, MODot / UMSL / SLU plans
Essence Healthcare (HMO, HMO-POS, PPO)
HealthLink (All)
Humana (HMO, PPO, Gold Choice, Medicare Advantage)

Medicare (Missouri, Illinois, Railroad)
Medicare Supplemental Plans (Various)
Mercy Health Plans (not MC+)
Multi-Plan – (HMN) Health Management Networks, Private HealthCare Systems PPO & POS (PHCS)
Phelps County Regional Medical Center Plan – (PCRMC) thru SSM MCO
Right Choice Benefit Administrators
Tricare (Tricare North, Tricare for Life)
Unicare
United Healthcare (EPO, HMO, POS, PPO, Evercare, UMR)

Appointment Policy

The following is a description of Visionary Eyecare & Surgery’s policy regarding patient appointments. We reserve the right to implement these policies without giving prior notice to patients.

NO SHOW: New Patient / Consult

Any new patient who fails to keep a scheduled appointment with our office without the courtesy of a telephone call will be handled as follows:

1st offense: reschedule the appointment to a more convenient day/time.
2nd offense: no reschedule will be allowed and a letter will be sent to the referring doctor alerting him/her to the patient’s failure to show and our return of the patient’s care to them.

NO SHOW: Established Patient

Any established patient who fails to keep a scheduled appointment with our office without the courtesy of a telephone call will be handled as follows:

1st offense: reschedule the appointment to a more convenient day/time.
2nd offense (within the same plan of treatment): $50 charge and reschedule the appointment to a more convenient day/time. They will not be seen without payment in full of their assessed late charge and any outstanding balance on their account.
3rd offense (within the same plan of treatment): a dismissal letter sent to patient advising them to seek follow-up care elsewhere.

LATE ARRIVAL

Any patient who arrives late for their appointment time (more than 5 minutes) shall be advised that they are late and that if they choose to stay, every effort will be made to accommodate them. They are to be politely informed that that they may have to wait as scheduled patients will be taken first at their appointed time.

If the doctor’s schedule is fully booked, the patient may be rescheduled at our discretion.

EARLY ARRIVAL

Patient appointments are scheduled at specific times in order for us to maintain a manageable work flow to allow for less patient waiting time and proper staffing. Therefore, if a patient arrives early for his/her appointment, we will make every effort to accommodate their early arrival; however, it is possible that they will not be seen until their appointed time. Patients will be taken in the order of their appointment times, not order of arrival.

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